ServiceTitan Sr. Software Engineer reviews

3.5

62% would recommend to a friend

(25 total reviews)
avatar

Ara Mahdessian

77% approve of CEO

52% positive business outlook

Sr. Software Engineer employees have rated ServiceTitan with 3.5 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Sr. Software Engineer professionals have a good working experience there. ServiceTitan is rated in line with the average (within 1 standard deviation) by Sr. Software Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

25 reviews
3.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Upper Management has a clear Strategy and Vision. The company is generally good, except certain teams and their management. Overall, Good Benefits and there are some good people to work.

Cons

I worked for ServiceTitan for more than 2.5 years. There is lack of clear direction in Engineering Management at lower level, resulting in poor work-life balance. Manager's are not aware of clear strategy and vision on directing the team. Lack of proficiency in measuring engineer's performance, often resulting in the loss of talented engineers. Lack of career growth. Lack of Timely Feedback from Managers. Poor Work-Life Balance. Inadequate Criteria in Performance Reviews/Improvements.

5.0
Nov 2, 2023

Great company

Recommend
CEO approval
Business Outlook

Pros

Salary and compensation, company's culture, good office, parking lot

Cons

Technology stack and big tech debt overall

2.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Engineers. I've worked in ServiceTitan for a long time and I've met a dozen of great engineers that I've learned a lot from. But recently most good engineers left the company and there's very few people that are worth working with. Stack. Most part of the application uses the latest version of .NET Core and React which helps to be up to date with modern frameworks.

Cons

Company loses talented engineers. For the past 1-2 years things got much worse since company loses talented engineers without getting any good hires. From what I've seen company hires Senior/Staff engineers that would go on and spend a week just trying to run unit tests. Or another good examples here would be Staff level engineers that push 1-2 medium size PRs (1k lines of changes/medium size refactoring/small feature or integration with a third party API) in 6 months! Company hires more and more managers. While the overall product is still relatively small, the distance between top management and a regular engineer keeps increasing. As a result most people are now play much more politics than do actual work. Work has become much more about stroking ego of your manager than making impact on the product by building new features or helping customers resolve their issues with the product. New managers that have joined the company show little to no interest in building the product or solving customers issues, it seems that they are much more interested in Your delivery as an engineer doesn't matter. I've seen engineers that barely exist in terms of how much they deliver. It's absolutely okay for an engineer to spend 5x-10x time to build a medium size features that you would expect to be done in a month. As long as you're friends with your manager, you're completely fine. And on the other hand, you can deliver twice as much as any other engineer on the squad with a greater quality in terms how well the things that you build work in production, but if someone doesn't like you as a person they will start making things up or find the smallest thing just to put you down and tell others that you're not that great.

Viewing 13 - 15 of 25 Reviews

Glassdoor has 862 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.