ServiceTitan Sr. Software Engineer reviews

3.5

62% would recommend to a friend

(25 total reviews)
avatar

Ara Mahdessian

77% approve of CEO

52% positive business outlook

Sr. Software Engineer employees have rated ServiceTitan with 3.5 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Sr. Software Engineer professionals have a good working experience there. ServiceTitan is rated in line with the average (within 1 standard deviation) by Sr. Software Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

25 reviews
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

• Technical Complexity: The company works on challenging, high-scale engineering problems that provide excellent opportunities for professional growth. • Impactful Products: You have the chance to build tools that directly improve the daily workflows of thousands of users in service-based industries. • Architecture-First Approach: There is a strong focus on technical standards, including the use of RFCs, mentoring, and rigorous architectural planning.

Cons

• Communication Gaps: The organizational communication, particularly regarding personnel changes, can feel abrupt and lacks the transparency one would expect in a senior-level environment. • Unpredictability: Processes related to employment status changes may occur without warning, which can create an atmosphere of instability for team members. • Managerial Disconnect: There can be a disconnect between leadership decisions and the immediate management team, which can impact team morale and trust.

4.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- A *really* great and worthy company mission that is clearly communicated and very motivating. - Ara and Vahe are amazing leaders in my opinion. - Daily work on engineering teams clearly impacts customers' lives in a very positive way. - Able to work at a sustainable pace. - No micromanagement, but strong (and reasonable) expectations of delivery pace. - The compensation and benefits are decent and competitive. - Opportunities to excel and distinguish oneself within team scope.

Cons

- I have absolutely no idea what's going on outside my team besides what I see in official communication channels. - After a year of working remotely (from another state), I still feel very little personal connection with most of my teammates. - The product is *incredibly* vast, and it's all I can do to stay on top of my own team's work. Becoming recognized or even known outside of one's own team is nearly impossible without working at the Staff+ level on a platform or ops team. To have significant cross-team impact, it seems a person has to have what usually amounts to Principal Engineer skills. As a result of all of the above, building personal connections, even within my own team, has been difficult; and building personal connections with people from other teams has been impossible. For my personality type, it has been hard not to have the sense of motivation that comes from being personally known, trusted, and relied upon by my co-workers. If you live in the Glendale area or are able to travel there a few times a year (on your own dime), the above problems will be mitigated.

Viewing 1 - 3 of 25 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.