ServiceTitan Sr. Software Engineer reviews

3.5

62% would recommend to a friend

(25 total reviews)
avatar

Ara Mahdessian

77% approve of CEO

52% positive business outlook

Sr. Software Engineer employees have rated ServiceTitan with 3.5 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Sr. Software Engineer professionals have a good working experience there. ServiceTitan is rated in line with the average (within 1 standard deviation) by Sr. Software Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

25 reviews
3.0
Dec 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is great unlimited PTO 4.9/5 start health insurance (prices went up a bit this year but still really good) very relaxed work environment Lots of tool automation.

Cons

Automation tools in github are extremely slow and will stop on broken unit tests which may hide other broken tests down the line requiring multiple runs to see everything that broke. The monolith project takes ages to spin up and begin working on. My work laptop has 64GB of memory and it's not even close to enough to run everything I need on a daily basis. There are days I need to run 5 C# applications with an additional 2 UI projects. I've had to limit the amount of memory my docker containers can use to help mitigate my VS from crashing due to lack of memory. There are instances where VS is already 'loaded' but doing stuff in the background and even just scrolling the current file causes the machine to freeze up and take a while. The deployment process is an absolute nightmare to try and wrap your head around. So many dates about when things are being locked down and have to be tested by. It feels like every 2 weeks there's a new deployment deadline that takes QA resources away from the team. The communication between teams is very much on a 'need to know' kind of basis where I've asked managers who have been at the company for 5+ years how something works on a high level and they have no idea. Due to the lack of cross team communication I feel there is a severe lack of growth opportunity here at ST. I definitely have days where I feel like a 'Code Monkey'.

2.0
Sep 9, 2024
Recommend
CEO approval
Business Outlook

Pros

The people seem nice enough. Space has much potential. Compensation is decent, & benefits are probably OK for most.

Cons

The code-base is under-documented & disorganized: seemingly small functional changes can easily involve dozens of files. It's also overly engineered, but in areas that aren't conducive to product health & maintainability. Working around crazy tech debt, poor practices & dicey processes take up more time than actual problem solving. Unnecessary complexity & tons of runtime feature enable configs used institutionally lead to many many bugs that are difficult to reproduce. Myopic management fails to recognize it as a problem. Engineer performance criteria is inadequate & heavily favor engineers who have been at the company for many years: need to be a rock star to break even. Onboarding wholly inadequate for engineer hires: it's mostly HR stuff & customer training tutorials focused on 1 or 2 product areas. At the mercy of tribal knowledge & reverse engineering for initial several months. Stress of tight deadline expectations mean your requests for help often go unanswered. Deadlines often bumped forward, often cutting time in half. Gaining access to key systems is haphazard: no list when on-boarding, no clear direction on where to obtain access once a need is determined. Cheap version of big name health insurance. Last job was using same insurance company - different plan: non-generics cost me at least 4x out of pocket than I ever paid previously for them. The familiar problem with "unlimited PTO/sick time": offered, but use is frowned upon. Trying to find employee resources in intranet can be annoying - a lot of outdated material lingering.

Viewing 7 - 9 of 25 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.