ServiceTitan reviews

3.4

50% would recommend to a friend

(833 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

833 reviews
1.0
Feb 28, 2025

Yes People Need Only Apply

Recommend
CEO approval
Business Outlook

Pros

Individual contributors are fantastic people. Plenty of work to go around and plenty of net new opportunity in every department. While ST has been around for 10 years and just IPO'd, internally there is massive need for up-leveling every area. The pay is good, the benefits are strong, there's a lot of upside. If you come with lots of SaaS experience, you might be able to help. Might...if you are a "yes man". (see cons)

Cons

Sit down, Shut up. Don't expect to have a voice. Leadership across every team are veterans who have been at ST for a very long time, when the company was small and growing. They are narrow-minded. They do not seek new perspectives. But, none of them have ever worked or led a company of this size. They have zero interest in learning for those who bring deep experience. They will flaunt their core values. They are empty words.

2.0
Feb 26, 2025

Grind

Recommend
CEO approval
Business Outlook

Pros

Co-workers are generally cool, small percentage of people will be promoted

Cons

SDRs are treated pretty poorly. Most of my experienced colleagues/mentors were fired - some left for greener pastures. It's usually not the manager's fault because their hands are tied. Multiple colleagues of mine had to go on leave due to burnout and mental health reasons.

Viewing 148 - 150 of 833 Reviews

Glassdoor has 850 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.