ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

835 reviews
1.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

-Great benefits -Adequate time off

Cons

Employees here are consistently overworked and underpaid. Customers expect the world of you and management expects more, including on days off and holidays. Management is not supportive and will blame you for everything, even when you’ve asked for help. No one has a sense of urgency to anything. You are virtually on an island alone and sending flares off. The issue with that is, help is not coming. You are alone. You have to figure it out alone. There is no rescue team. If I could do it over, i’d run for the hills. While the benefits are incredible, I would say that there is a huge cost that comes with it and that is your mental health. You are supposed to have monthly “career counseling” with management, in the entire time I have been here, I have had 1 of those sessions. Management is consistently late to meetings and then is focusing on your coworkers while meeting with you.

4.0
Feb 17, 2025

Above average workplace, nothing special

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great founders, great vision, typically market pay.

Cons

Pay changes take forever, everything is becoming bureaucratic, not a fan of the new CFO, lots of nepotism/favoritism, many overpaid and underskilled colleagues. Work life balance varies, probably balances out or is good on most teams. YMMV.

Viewing 154 - 156 of 835 Reviews

Glassdoor has 852 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.