Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "Great people and love the work that I do" ((in 67 reviews)); "The culture is great and diverse." ((in 61 reviews)); "Pay is decent and remote" ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 24 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Executive Leadership; Favoritism; Belittling by Executive Leaders; Entitlement within Industry Executives" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

3.0

Mar 3, 2024

There's Pros & Cons

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- Autonomy - Unlimited PTO - Work resources (there's tons of colleagues that are SME's and will help you with anything) - Great benefits - Remote work availability

Cons

- Continuous turnover - OKRs frequently changed (This made it difficult to hit goals that were set) - Massive workload for each CSM (they were always trying to find ways to reduce accounts from each CSM but it never amounted to anything because you would get a ton of accounts the next month)

1.0

Feb 20, 2024

Wouldn't even recommend to my enemies

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent medical insurance, company perks/swags, some coworkers are okay to work with, some customers truly enjoy using the product

Cons

Micromanagement Unlimited PTO that you won't be able to take because you're going to be even more overworked when you come back Underpaid by a mile compared to other Software companies "We're like a family here" - biggest red flag to look out for No career growth A lot of customer complaints

2.0

Jan 12, 2024

Was good for a while

Senior enterprise project manager

Recommend

CEO approval

Business Outlook

Pros

Excellent opportunities for growth at this company.

Cons

Unattainable goals, overloaded workloads, and needing to make up for the sales team overselling the software. This lead to angry customers and projects that went on forever.

Viewing 154 - 156 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager