ServiceTitan reviews

-Sales "enablement" here is awful. ServiceTitan loves to say that theyre a great sales training ground but the actual training we received was terrible. None of the people helping new SDRs onboard have even been SDRs here, which results in a bunch of SDRs who have no idea what theyre doing, and just sets you up to fail. Enablement shoved a script down our throats for the whole onboarding, only for us to start dialing and find out nobody even uses that script. That's how detached enablement is from the sales team. Everybodys just supposed to figure it out for themselves once they start dialing because the training is so bad. Enablement consistently had no answers for questions we had, and sometimes even gave us bad information, which created some problems for some SDRs. Even the sales managers complain about how bad enablement is, which is really telling when even the management hates how we were onboarded -They dont give a damn about promoting internally. When LDRs were hired, we were told explicitly that we would be LDRs for only 3-4 months before we were promoted to SDR. It was consistently reiterated in meetings as well. That turned out to be a lie, and the bulk of LDRs were held there for 7-8 months while they dangled the carrot. Every month theyd put it off, tell us that they couldnt move us up because there were no seats, when everybody knew it was a lie because they were constantly hiring new SDRs from outside the company. Most of the AEs are outside hires as well. -Even if you do book a meeting, AEs will DQ opportunities as much as they can to keep their numbers looking good, and ICP is so incredibly complicated that oftentimes you wont even get the points you deserve -The accounts they give you are awful. I'd say at least 50% of the accounts we get are either out of business, a duplicate of an existing account account, or doesnt fit ICP. The other 50% are mostly accounts that have already told a previous SDR to take a hike, and they expect you to be booking 55 techs or more a month (commission being a whopping 15 bucks a tech, even though ServiceTitan is incredibly expensive) out of this trash list -The turnover rate and percentage of SDRs who actually hit quota is really telling. They went on a mass hiring spree last year with seemingly no plan to adjust to the rapidly growing sales org. Theres been a mass exodus of people from the sales team, some of whom had been here for years, because of all the problems this mass hiring spree caused. They restructured commission so now SDRs make way less money than they used to. Now they have to backfill manager positions with outside hires, so now we have managers who never worked sales at ST and therefore are basically useless to the SDRs

- Culture & Values are misaligned, the company preaches 'meritocracy' but in reality it's pure nepotism. - Poor internal communications and change management. Expect opaqueness and lack of transparency company-wide. From announcements, product roadmaps, to performance management. The goalposts are perpetually shifting without notice. - DEI efforts are lacking and manipulated metrics mae it appear like DEI efforts are progressing when in reality they are not (no minorities on Leadership team) - Heavy attrition at every level of the company. This has led to a talent gap and void of ramping / new employees desperately trying to play catch up. Unfortunately many star performers have either left the company physically or checked out mentally - Misplaced talent in roles that are not good fits or too big for them. A lot of XLT/LT have 'experience' but lack any leadership skills.