Pros
- Not really micro-managed - Good benefits
Cons
- Teams are constantly competing to meet their own OKRs, leading to clashing and rudeness - Unless you are a favorite, you will not be promoted. They will actively search for reasons to not promote you if they can find reason - Pay is not transparent, and you’ll find out later that there are people on your team making way more or way less than you - You are expected to do 10x more than your job. You will be a CSM, support, billing, trainer, and more. Even though you are given metrics each quarter, you will not be recognized unless you go way above and beyond those metrics (and even then, unless you’re a favorite and have a good manager, you still may not be noticed) - Management is all over the place. Employee turnover at all levels is real here, and you often find yourself being tossed between managers who may not be experienced enough to know what they’re doing. Your work load also just continues to grow as management is unable to retain employees long enough to have enough people who are competent in this really difficult software - Software is not user friendly, so you have constantly needy and escalated clients constantly asking you for help - Unlimited PTO is a curse in disguise. Your book of business stays with you and you’ll come back to customers who are escalated because they haven’t really been helped the entire time you’re out on PTO. Employees are constantly concerned about taking PTO because of this, causing even more burnout than there already is
