Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "Great people and love the work that I do" ((in 67 reviews)); "The culture is great and diverse." ((in 61 reviews)); "Pay is decent and remote" ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 24 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Executive Leadership; Favoritism; Belittling by Executive Leaders; Entitlement within Industry Executives" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

1.0

Mar 2, 2019

Poor Training Program

Sdr

Recommend

CEO approval

Business Outlook

Pros

Free Lunch and Game Room

Cons

Almost non existent support from management.

ServiceTitan Response

7y

We're sorry to hear your experience didn't live up to what we strive to deliver to each employee. We have very high standards for managers and we do our best to make sure they have the skills to support their teams. This includes every new manager going through training, whether he or she is completely new to management or just a manager who's new to ServiceTitan. Our Sales Enablement team is also working hard to make sure all Sales employees have the resources to be successful. We will take this feedback back to the team to assess what we're doing to ensure employees are getting what they need and managers are equipped to provide this support to them!

5.0

Aug 27, 2018

I look forward to Mondays

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

I was referred here by a close friend. It was hard to believe people could enjoy their work this much, and be this happy. I've been here for a little over year, and it has exceeded even my high expectations. The work is very challenging. ServiceTitan is the most successful and fastest growing enterprise software company in Southern California I know of and is full of really smart people, so the bar for performance is very high. and THe company focuses on stretch goals, which can add to the pressure. But as we're seeing this year, this mentality encourages peopel to perform at a very high level. I work hard because my team motivates me, and because it's very gratifying to see my work make such an impact in my customer's life.

Cons

Hard to complain when it's the best job I've ever had

2.0

May 13, 2018

Stay away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

benefits, PTO, free lunch, snacks, and drinks.

Cons

Managers don't know how to manage Since managers have favorites, your hard work definitely goes unnoticed

Viewing 166 - 168 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager

ServiceTitan

ServiceTitan reviews

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Reviews by job title

Poor Training Program

I look forward to Mondays

Stay away

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