Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "Great people and love the work that I do" ((in 67 reviews)); "The culture is great and diverse." ((in 61 reviews)); "Pay is decent and remote" ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 24 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Executive Leadership; Favoritism; Belittling by Executive Leaders; Entitlement within Industry Executives" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

5.0

May 11, 2018

I'm 46 and this is the best place I've worked

Senior telecommunications engineer

Recommend

CEO approval

Business Outlook

Pros

All the tools to do your job are provided. The orientation was extremely helpful. They're big on personal & career development. The benefits for employees are fully paid. And as if that wasn't enough, they provide free lunch!

Cons

Be prepared to be on-call 24/7/365. Being a ServiceTitan means doing what it takes to get the job done asap. If you're not accustomed to long working hours like 50-60 hrs/wk, then I suggest looking for a job elsewhere.

5.0

Apr 9, 2017

Making a difference!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I was nervous about leaving my successful track in a traditional career to join a startup. Knowing what I know now, it would have been the biggest regret of my life if I didn't make the leap. Pros: Authentic story and culture and great core values Genuine, bright, caring employees (can't stress this enough) Fantastic product (customers love it) Ability to affect the direction of the product and company Managers lead by example and really care (especially all managers in my department, and I can't stress how amazing my VP is) Smart and thoughtful founders (I interact more with the President, very intelligent and a product visionary, and CEO is inspirational, brilliant, and a person I bet on) Top grade investors Super high growth rate and success Making a big difference for every customer Hard work but very rewarding Very transparent about what's going on and all metrics

Cons

Comp or benefits weren't the important consideration when I joined and stil aren't, but could use some improvement down the road.

5.0

Mar 9, 2017

Great people, awesome opportunities, an inspiring mission

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great people, down to earth, authentic and fun! - Supportive culture - Challenging problems to solve - Super stable -> unlimited potential!

Cons

none that I can think of - We're hiring!

Viewing 169 - 171 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager

ServiceTitan

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I'm 46 and this is the best place I've worked

Making a difference!

Great people, awesome opportunities, an inspiring mission

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