Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 124 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 50 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 24 reviews)); "No training nor guidance on anything." ((in 19 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

2.0

Mar 7, 2022

Chaotic Environment That Can Lead to Burnout

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Innovative platforms to support your role/responsbilities -Benefits are always being added -Depending on your team, there are opportunities to move around

Cons

-Lack of diversity in thought, demographics, backgrounds -Lack of professionalism, "bro" culture exists -Lack of leadership development, many people get their positions because they've been here for years not because they have the skills or competency -Over complication and lack of follow through, this really causes chaos and instability -Ego>empathy -Favoritism is prevalent -Burnout can happen even though they say unlimited PTO, the expectations and demands are endless

2.0

Jul 5, 2020

Tough Place to Work

Project manager

Recommend

CEO approval

Business Outlook

Pros

Great perks, nice office, and a good product. You learn a ton and you're never bored. People tend to be very friendly. There's tons of great extracurricular activities and clubs to participate in. Despite what other reviews say, it's a very diverse and welcoming work environment.

Cons

Stress can be off-the-charts at times. Many of the young managers here aren't good at people-managing. Very challenging environment to navigate: both politically and for work life balance. Lots of willing and unwilling turnover. Certain teams / people hold too much sway, making cross-functional relationships difficult to build and maintain. Benefits are great, but the pay is low for the hours you put in (60-70 hour weeks + weekends are normal). Not the best place to start a career, nor is it the best place to build your career.

5.0

Jun 7, 2018

Product

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Highly competitive salary - Office location - VERY inclusive office culture

Cons

- Very uptempo, sometimes it could be overwhelming

ServiceTitan Response

7y

Thank you for your feedback! We're so glad your experience has been positive and inclusive.

Viewing 184 - 186 of 835 Reviews

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Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager

ServiceTitan

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Chaotic Environment That Can Lead to Burnout

Tough Place to Work

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