ServiceTitan reviews

3.4

50% would recommend to a friend

(836 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

836 reviews
5.0
May 4, 2018

Great Place to Work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ServiceTitan is full of really talented people and I have been able to grow and learn so much in my time here. Even though things are moving quickly, everyone is working towards the same goal and keeps in mind what is in the best interest of the company and their customers. There is an amazing culture of transparency and collaboration, which is really different from ALOT of other work experiences. The perks are really amazing - fully paid benefits (and really rich benefits), free lunch, snacks, flex time off, etc. It's awesome to be part of something so amazing and to feel like you have a huge impact and splash on the company and customer experience.

Cons

Can be difficult to strike a good work life balance, but it seems like it's something that management is working on. The views are great, but it's a bit congested in the work space since ServiceTitan is scaling so quickly.

5.0
Sep 15, 2017

Achieve the Extraordinary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are new to Software, or early in your career, you have the ability to prove yourself and be promoted within the company. If you are more senior with lots of experience (and the ability to motivate very diverse teams) there is also a lot of opportunity to invest yourself into a very promising, successful startup. Competent employees receive recognition/kudos and the collaborative environment between teams is impressive. You will work with lots of kind, fun, and innovative people. If you don't learn from your teammates, you have to have blinders on!

Cons

The work/life balance in some positions can be intense. You work with really intelligent, dynamic people because the positions demand it.

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ServiceTitan Response
8y
Thank you so much for your feedback. Regarding transparency, we have hired our Chief of Staff who helps lead our communications - monthly all hands, snippets/weekly business reports, and much more. We also recently launched a communications council of representatives across the company to improve communications. Regarding work-life balance, we have readjusted our resource plan - hiring quite a bit! And rolling out improved wellness initiatives in Q2 beyond the new comprehensive health benefits we rolled out earlier this year.
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Glassdoor has 853 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.