If you're looking for career growth, an ACTUAL supportive work environment and autonomy in your role this is not the place for you. The company heavily micromanages employees down to minor details, making it feel like high school than a professional place. Leadership claims to value employees but actions speak louder than words. Growth opportunities and upward mobility are non-existent unless you want to take on extra responsibility with no additional pay. The turnover rate is high and it's easy to see why. The role is monotonous and not for someone who enjoys challenges. Once you've mastered your role there is nowhere to go. Instead of recognizing when employees have outgrown the job management does what they do best and that's tell you that your metrics aren't up to par rather than create pathways for advancement. Processes are inefficient and instead of fixing that guess who gets the blame? You got it! The customer facing employees rather than their failing system. When feedback is given from frontline employees it's ignored. Instead of streamlining workflows the company doubles down on flawed processes. I.E if a customer calls speaking a different language you are magically supposed to be able to communicate with them to get pertinent information even though you don't speak their language. This leads to stress and frustration. If you're just looking for a paycheck this job will serve it's purpose. But if you're looking for long-term growth, development and a company that truly values it's employees and the talent and experience they have beyond empty words, LOOK ELSEWHRE
