ServiceTitan reviews

The product is way too vast for both the employees and the customers,and the resources don't update accordingly. If you get an answer from a resource,make sure you verify before you give a tenant wrong information. I also have a major issue using weekly metrics to judge employees every week. It feels very high school-ish, especially because it feels like you're being graded on constantly changing policies. Get ready to spend a lot of time recapping an issue three times for the customer,unless you want to auto fail a call or chat where you did everything perfect. Because the software is so vast and customizable,even a simple fix can take you forever. A call can either take you 20 minutes or 2 hours. Because you're a CSA,expect to get a call or chat from every aspect of the software. Micromanaging-someone is always watching what status you're in,because again, this affects your metrics. Better get used to DMing your supervisor or else you will get pinged. Same with your cases-if a SLA is approaching,expect a message. You're encouraged to reach out to your supervisors-only problem is they're drowned in just as much work as you,so if you ask them a question,you might not be getting an answer back anytime soon.

Delusional targets, other teams calling your (extremely limited) leads and offering them money to meet with them instead of you, dishonest and patronizing leadership