Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 118 reviews)); "People are great and very nice" ((in 68 reviews)); "The culture is great and diverse." ((in 60 reviews)); "Pay is good." ((in 55 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 24 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 36 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews)); "Too much favoritism" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Jul 17, 2024

ZERO upward mobility

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

High pay for SDR work

Cons

SDR is a dead end path at ServiceTitan

3.0

Jan 27, 2024

Okay

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Positive & motivational messaging across the team

Cons

Low Pay Management is quick to axe people from this team & have a very short grace period for upcoming SDRs

2.0

Oct 12, 2023

Good company for those who can prefer to not stand out

Staff software engineer

Recommend

CEO approval

Business Outlook

Pros

The company provides good benefits for employees and their families. Offices are well equiped. Work/life balance is great.

Cons

Management runs the business as usual, that means that you should do what you asked to do. Your ideas are most likely be ignored. Linear management rarely have a clear vision on what they want to achieve, and hardly admits errors. Loyalty is the key for promotions, in spite of incompetence. The overall codebase is quite awful and nobody cares.

Viewing 199 - 201 of 837 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Staff Application Security Engineer