ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
1.0
Sep 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay-60k base Good training I had great managers, can’t vouch for the rest of them.

Cons

Once the sales org didn’t hit quota everything started going downhill. The leads are horrible, mostly recycled from past sdrs. Lots of micromanaging and meaningless tasks to do. If you don’t complete them you will be put on a pip regardless if you hit quota that month. Also the AEs will try to disqualify any opportunity that is not an easy win and leadership does nothing about this. I had a few instances where an AE was rude to the owner and made them leave the demo early so they could disqualify the opp. Icp is also way too specific leading to more opportunities that are disqualified. All of this makes it hard to hit quota which is why every sdr I started with (there were over 20 of us) is gone within a year. Overall it’s a decent place to start a sales career but don’t plan on staying long. Get some experience for your resume and move on to a better company.

4.0
Aug 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent Pay Welcoming evnironment Friendly Management Meals are provided Customize your desk Lots of team work Complimentary snacks Generous PTO LOA

Cons

Strict Attendance Standard based on Sick Time Off Frequent low ratings from clients, regardless of provided solutions EXTREMELY competitive to advance to new departments, with a strong goal of keeping CSA's in the same position

4.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Great team, a lot of company benefits

Cons

a lot of structural changes in a short period of time

Viewing 217 - 219 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.