Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 16 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Nov 22, 2015

Constant Growth and a Caring Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

An incredible open-space, full of passionate and talented individuals. ServiceTitan provides the perks of a startup, with the confidence that our product will only continue to become more and more invaluable to the service industry.

Cons

A flexible time-off policy and a lack of time-sheets leaves you and only you accountable for getting your work done. Self-starters will thrive, where the more passive might have a harder time.

5.0

Apr 10, 2015

simply incredible in every way

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

product that customers love, building something that matters, experiencing an exciting journey while doing so, top-notch team, incredible success, really bright future

Cons

what more can you ask for

2.0

May 14, 2026

Compensation is good, but work-life balance suffers greatly

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice compensation package, bonuses, and company benefits..but beware it comes at a cost. Genuinely smart people work here, and for the most part people help each other. Product is in a space that is in dire need of technology but the software itself has a lot of improvement compared to others in the space.

Cons

Leadership are all yes people and push absurd metrics and expectations. Genuinely one of the worst places I’ve worked at when it comes to work life balance. People are often praised by leadership for going above and beyond and being readily available for clients but not in a good way, in a way that you are sacrificing your precious time outside of work to meet client’s demands and needs. You will see colleagues log on early mornings and still be online in slack at 10pm..genuinely the amount of work they give is not feasible to complete at a high standard of delivery in the 8 hour workday. Compensated well but beware that after constant 50-60 work weeks it is not worth it

Viewing 217 - 219 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Staff Application Security Engineer

ProProduct Sales Development Representative

ServiceTitan

ServiceTitan reviews

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Ratings by demographic groups

Reviews by job title

Constant Growth and a Caring Culture

simply incredible in every way

Compensation is good, but work-life balance suffers greatly

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