ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
1.0
Jan 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Some of the work challenges were interesting but 0 support and you’re forced to lie to the ICs reporting under you regarding performance reviews. Have to score ppl lower regardless of using their rubric and r having evidence.

Cons

Leadership is incredibly poor in all aspects. Work until you drop. Layoff central. Horrible work culture.

3.0
Dec 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay is great unlimited PTO 4.9/5 start health insurance (prices went up a bit this year but still really good) very relaxed work environment Lots of tool automation.

Cons

Automation tools in github are extremely slow and will stop on broken unit tests which may hide other broken tests down the line requiring multiple runs to see everything that broke. The monolith project takes ages to spin up and begin working on. My work laptop has 64GB of memory and it's not even close to enough to run everything I need on a daily basis. There are days I need to run 5 C# applications with an additional 2 UI projects. I've had to limit the amount of memory my docker containers can use to help mitigate my VS from crashing due to lack of memory. There are instances where VS is already 'loaded' but doing stuff in the background and even just scrolling the current file causes the machine to freeze up and take a while. The deployment process is an absolute nightmare to try and wrap your head around. So many dates about when things are being locked down and have to be tested by. It feels like every 2 weeks there's a new deployment deadline that takes QA resources away from the team. The communication between teams is very much on a 'need to know' kind of basis where I've asked managers who have been at the company for 5+ years how something works on a high level and they have no idea. Due to the lack of cross team communication I feel there is a severe lack of growth opportunity here at ST. I definitely have days where I feel like a 'Code Monkey'.

1.0
May 7, 2024

Rules / ICP

Recommend
CEO approval
Business Outlook

Pros

No micromanaging Easy sell Good branding

Cons

AE's are incentivized to DQ accounts which hurts SDR's Rules are not clear and concise Rules are incoherent and lack fulfilling t their intention

Viewing 223 - 225 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.