ServiceTitan reviews

3.4

49% would recommend to a friend

(829 total reviews)
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Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

829 reviews
2.0
Jun 9, 2022

backstabbers

Recommend
CEO approval
Business Outlook

Pros

great overall company but they hung me out to dry when i had a problem during a work trip

Cons

they act like they care about you until they don't, by the time you know, youre already let go. i was roofied at an airport during a work trip and instead of looking into it and helping me get through the worst event of my life they fired me and labeled it as gross behavior. i even went to the police and hospital.

1.0
May 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Some great co workers, some not so really Snacks Great product

Cons

Complete boys club Inexperienced “leaders” Major pipeline challenges and continuous blame game No unified sales approach Zero growth opportunities Not your traditional SaaS company. More like car sales than anything else. Really had high hopes, but glad to have left. XDRs are left out to dry, we had the worst training if you could even call it that and the one manager we had that actually knew what he was doing was let go. Check out the “leaders” i.e. VPs of XYZ, they switch roles every 2 months...anyway, good luck.

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ServiceTitan Response
7y
We appreciate your thoughts about your experience at ServiceTitan and we are sorry that you didn't have a positive experience while working here. We have launched career pathing for the company, and Sales was one of the core focuses in that initiative. To complement career pathing conversations, we are evolving our talent management and enablement initiatives to better serve our Titans. Our Employee Experience team is partnering closely with our CRO and the Sales Leadership team to develop both current and future leaders within the team. We believe in continuous improvement and will take this feedback to find areas of opportunity to be better for all Titans who join us on our mission to serve our customers!
2.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Engineers. I've worked in ServiceTitan for a long time and I've met a dozen of great engineers that I've learned a lot from. But recently most good engineers left the company and there's very few people that are worth working with. Stack. Most part of the application uses the latest version of .NET Core and React which helps to be up to date with modern frameworks.

Cons

Company loses talented engineers. For the past 1-2 years things got much worse since company loses talented engineers without getting any good hires. From what I've seen company hires Senior/Staff engineers that would go on and spend a week just trying to run unit tests. Or another good examples here would be Staff level engineers that push 1-2 medium size PRs (1k lines of changes/medium size refactoring/small feature or integration with a third party API) in 6 months! Company hires more and more managers. While the overall product is still relatively small, the distance between top management and a regular engineer keeps increasing. As a result most people are now play much more politics than do actual work. Work has become much more about stroking ego of your manager than making impact on the product by building new features or helping customers resolve their issues with the product. New managers that have joined the company show little to no interest in building the product or solving customers issues, it seems that they are much more interested in Your delivery as an engineer doesn't matter. I've seen engineers that barely exist in terms of how much they deliver. It's absolutely okay for an engineer to spend 5x-10x time to build a medium size features that you would expect to be done in a month. As long as you're friends with your manager, you're completely fine. And on the other hand, you can deliver twice as much as any other engineer on the squad with a greater quality in terms how well the things that you build work in production, but if someone doesn't like you as a person they will start making things up or find the smallest thing just to put you down and tell others that you're not that great.

Viewing 22 - 24 of 829 Reviews

Glassdoor has 846 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.