ServiceTitan reviews

3.4

49% would recommend to a friend

(829 total reviews)
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Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

829 reviews
2.0
Sep 18, 2022

Fear and loathing

Recommend
CEO approval
Business Outlook

Pros

The product is the real-deal and their fundamentals are good, insofar as they have customers stuck in the stone age that need a modern tool. God help them if someone steps into the space with a simpler -- and cheaper -- product that actually works.

Cons

This is a place dictated entirely by a culture of fear. Middle management lacks the expertise to build concise project plans that balance what the executives want without utterly caving in to their absurd demands. You will be asked to execute tasks that are pointless, wasting time, money, and talent. If you protest, they will minimize you and cut you. If you share your expertise with too much gusto, they will paint a target on your back and single you out. The company claims to believe in radical candor, but they actually use this concept to weed out dissidents. If you want to have a long career here, keep your head down, do not share too many opinions, and do what you're told. This is not a company, it is a cult of personality built around the executive team.

2.0
Jun 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Competitive salary, unlimited PTO, health benefits

Cons

This company has a recurring problem advocating for and retaining people of color. In my time there, a handful of employees of color were recruited, only to be pushed out later when colleagues were done pretending they were comfortable with their presence. Prepare for gaslighting when you ask to be seen and heard, when you stand up for right and wrong. There is a culture of fear, people are afraid to speak up. As for the "Great Place to Work" awards, find other folks who look like you, who no longer work here and have been successful in many other work environments. Ask for their input. Proceed with caution.

3.0
Feb 10, 2019

Sadly it's been difficult...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- people are nice in general besides some - free food and 100% paid benefits - Amazing mission to help the home industry - feel like you are making impact

Cons

- honestly... there is no work life balance here in some departments. An average 60 hours is a norm - Pay is horrible considering all the hours you put in to just keep up - Some department heads give out spot bonuses frequently to make up the pay gap but some heads just don't believe in spot bonuses... I guess why can't we all get paid fairly and remove the spot bonus program completely?! - toxic environment ( men swearing or yelling in rooms) - certain people get promoted every 6 months - very weak woman executives represented. If you just look around the room when you are in a meeting, you will notice there is usually no woman or very few ( like one). Oh also there are some departments that are 100% men... -women keep on resigning due to "family issues" - 6 weeks maternity leave (?!) might as well not offer any - product gap and over promises from sales to our customers - Some people think that they are elite and look down at their colleagues - keep on hiring unnecessary headcount in certain departments

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ServiceTitan Response
7y
We appreciate your feedback! We know that work/life balance can be difficult, and we are currently evaluating different ways to help employees manage this. This includes looking at resources and staffing to ensure we have the right team size to deliver for our customers. We do pay equity and overall compensation analysis annually to ensure we're paying both equitably within and across teams and competitively with the market. Diversity and inclusion is incredibly important to the organization and to our leadership team. We will continue to do deeper work on this front, and hope that we can set an example for our peers in tech and our customers in the trades. We hope that we are able to address some of the concerns that you've raised. Our goal is to continue to improve your experience to be a place where you choose to work and are proud to work for everyday!
Viewing 19 - 21 of 829 Reviews

Glassdoor has 846 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.