Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 125 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 60 reviews)); "Pay is good." ((in 46 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 18 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Jul 4, 2024

Amazing company with ton of opportunities

Sr engineering manager

Recommend

CEO approval

Business Outlook

Pros

Have a support from my management and fair compensation

Cons

Personally for me - No cons

2.0

Jul 2, 2024

ehhh

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Virtually met some great people. The manager that I had really wanted us to succeed and was available at any time. Base salary was okay at $60k (paid at an hourly rate of $28.84 if I recall correctly) and the benefits were great.

Cons

Account list is filled with companies that are either not in business, do not fit ICP, heavily recycled or all of the above. It's sales so I get it, leads are never going to be perfect but I have never ever experienced them being that bad. Most of my cohort were gone by 3-5 months. The fact that the sales managers would say "if you can last here longer than 6 months you can last anywhere" speaks how terrible this place was in regards to opportunities. If you are looking to get into tech/software sales I would advise you not to start here. It will give you a terrible taste and most companies do not operate like this one. SDR's are running the entire discovery calls and are constantly getting their meetings DQ'd for any reason the AE can find. I don't blame them though, I'm sure they have to go through their own set of unrealistic metrics.

5.0

Jun 30, 2024

Pushed

Sales

Recommend

CEO approval

Business Outlook

Pros

ServiceTitan is a consistent place we’re you get pushed to be a better sales person.

Cons

Work life balance is sometimes not available

Viewing 247 - 249 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Sales Development Representative

Staff Application Security Engineer