ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
3.0
Jan 17, 2025

Amazing Benefits, Strong Product, Poor Leadership.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great benefits package supporting families and financial futures. - Great teammates. - Remote options. - Powerful & great product.....if you can learn it. - Choosing to remain hopeful about future now that company has IPO'd.

Cons

- Career pathing & upward mobility is lacking. Promotions are incredibly hard to make happen. - Opportunities for raises and meaningful comp adjustments are rarely available at best and reneged on at worst. - Underpayment based on market value of employees is shocking. - Opportunities for onsite events with teammates are nonexistent for remote employees. - Absolutely abysmal management of employee performance reviews, which impacts bonuses and has degraded IC sentiment and morale. Seriously - it's BAD. - Blame/Responsibility/Accountability is far too often placed on PEOPLE and not PROCESSES/SYSTEMS (and those who are responsible for them). - Exec Leadership presence and involvement is nonexistent outside of all hands or negative "come to Jesus moments." We've heard from our GM exactly once in the year he's been in seat. - Post-Sales employees are not a priority. Sales staff make promises that can not be delivered on and post-sales staff clean up the mess.

3.0
Dec 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits are magnificent, the company is awesome.

Cons

They company focuses on quantity moreso then quality and you end up with angry customers who want more of your time that you can't realistically promise.

Viewing 247 - 249 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.