Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "Pay is good." ((in 54 reviews)); "The culture is great and diverse." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 16 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "Annual layoffs" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Feb 21, 2023

high growth translates to high burnout

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the company mission competitive compensation and benefits

Cons

total disregard for home life boundaries super high burnout rate

2.0

Oct 11, 2022

The good and the not so great

Human resources

Recommend

CEO approval

Business Outlook

Pros

Get to go out with coworkers for drinks and dinner

Cons

Director having a very close relationship with their direct report is awkward and optics aren't the best for the team/company.

2.0

Sep 2, 2022

Job description has false pretense

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits, wfh lifestyle, free lunch at office, younger professionals and managers, equiptment for home office, overtime pay, friendly and casual work culture.

Cons

50+dials, constant changes to scripts, role expectations, goal post constantly gets moved, tons of unnecessary zoom meetings, lots of cheerleading and superficial fluff, lots of brown nosers, loads of keyboard warriors. LOTS OF TURNOVER IN THIS POSITION. Bad leads get recycled and reworked amongst the SDR's. You will be expected to work with businesses outside of your own timezone so expect early morning starts around 4:30 or 5am

Viewing 259 - 261 of 837 Reviews

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