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      ServiceTitan

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      ServiceTitan reviews

      3.4

      50% would recommend to a friend

      (837 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Culture & values

      3.3

      Work/Life balance

      3.2

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      837 reviews
      3.0
      Jul 14, 2021

      Worthwhile but with issues

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Interesting software doing interesting things - Great pay and benefits - Plenty to learn and grow skills-wise (but expect to have to learn on your own, time during work goes against goals) - Covid and remote work handled very well Overall great place to work for a period of time, but don't expect to be satisfied long term

      Cons

      - Unreasonable standards and unequal treatment of employees - Some managers and above are amazing and others are terrible, so it's a gamble - Support is a soulless call center

      3.0
      Oct 29, 2020

      Better if you are not on a customer facing team

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture Decent pay and benefits Co-workers/People you work with are generally great people Room for upward growth Customer Support Leadership cares about you as a person

      Cons

      The product. It is SO hard to service, almost impossible. It is not user-friendly, simple, or intuitive. The customers don't know how to use it or why certain things work the way they do. There are constant bugs and outages, The product just keeps growing, we have an enormous release every month and it is hard to catch up after that so you are just constantly trying to keep your head above water. Every time the company announces a "successful release" the entire company celebrates except for the teams that are customer facing.

      2.0
      Oct 26, 2020

      Good Company , Bad Managment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are mostly smart and helpful and the perks are great. The HR department does care about the employees and treats them fairly.

      Cons

      Bad Manager and C level executives. There is a sense of superiority and arrogance which is exactly the opposite of what the company ethics dictates. Work pressure has been unevenly distributed in some parts of the company, few have a regular work-life balance and some are just pushing burnout. Even after knowing that an employee is at maximum work load and burning out the manager does not act.

      Viewing 262 - 264 of 837 Reviews
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      Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.