ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
2.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong brand name that opens doors with prospects Fast paced environment helps sharpen sales skills Some high performing, knowledgeable teammates

Cons

Frequent changes in leadership direction with poor communication Promotions can feel political rather than performance-based Lack of alignment between teams (Sales, Product, Marketing) High-pressure environment with weak support and enablement Disorganized systems and too many internal tools/processes

1.0
May 5, 2025

Used to be great, now avoid at all costs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Product used to be in a good place and feedback was taken with weight.

Cons

-CEO is awful in all the cliche ways possible. Micromanages and is demeaning to employees. Comes off as a great guy but has shown his true colour time and time again. -Product is constantly shipping dead ends - an MVP of a feature no one asked for that never develops out of the MVP phase. -Managers are a joke - so cookie cutter like they read a book on how to be a manager in SaaS from 10 years ago.

2.0
Mar 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Good base pay, great co workers (if your lucky).

Cons

This is a not a company you will grow in. You will see people come and go some of it is because people quit, others times are because they fire people pretty easily here. But in terms of growth, you will not see it. There are people who have been in the same role for 3 years with no promotion to AE. In fact there was an SDR who has been at ServiceTitan for 3 years, good rep, had great months, but had a few bad months and they let him go. My first day on the Job my manager told me the AEs are not your friends and he was right. The system is pitted against you. The AEs are financially motivated to DQ your meetings and will do everything in their power to do so. We have a specific ICP and the AE's will ask questions in a certain way to get the meeting DQed or even go through your previous conversations with the customer to find a way to DQ it. You will spend a lot of time working on a lead, and when you finally get a demo scheduled, the AE will find a way to DQ your meeting. On top of all this, ever since the company went public, Things have gotten worse. SDRs used to be able to have huge months where they make like 10k, with the new comission structure that is no longer possible. The commission is less and now theres also a cap, and its pretty much impossible to even get to that cap in the first place

Viewing 271 - 273 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.