Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

4.0

Mar 17, 2025

SDR role review

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Work from home Good managers that are understanding and helpful Best product on the market (also most expensive)

Cons

You're cold calling, but that's what you sign up for I don't feel like the leads they gave were very fresh or new. Often times you're calling someone that your coworker on a different team just called every week for the last 3 months and now it's your turn. Having a minimum # of calls to make a day sometimes doesn't make sense when you know certain people are only available certain days and times and other's arent worth calling back to back days or you risk harming the relationship with the potential customers

3.0

Aug 13, 2024

Alot for Little

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great on-boarding team, free lunch, great office amenities

Cons

The training is a lot to learn and they expect you to know all of it for 20.00 an hour. The 14 weeks of training, nesting supervisors were rude and very unorganized. No one is ever on the same page. They use fear mongering and talk down on you during nesting. Also it's hybrid so they expect you to be in their building because if company culture, but the same building holds people who don't like to greet you when you greet them first.

1.0

Feb 28, 2024

Can easily dismiss

It support technician

Recommend

CEO approval

Business Outlook

Pros

Good team spirit and team work

Cons

Dismissal without any valid reason can happen if they think its important even though there might be enough workload

Viewing 274 - 276 of 837 Reviews

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Jobs at ServiceTitan

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Customer Success Manager

Customer Success Manager