Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "Pay is good." ((in 54 reviews)); "The culture is great and diverse." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 16 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "Annual layoffs" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Apr 15, 2024

Good benefits and team

Qa analyst

Recommend

CEO approval

Business Outlook

Pros

- Career opportunities - Business trips - Friendly team and management - Flexible processes

Cons

- Salary growth is a bit too slow

1.0

Apr 13, 2024

Poor Leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote work and good benefits

Cons

Leadership: Unfortunately, the leadership team fell short of expectations. Witnessing talented individuals leave was disheartening, and there seemed to be a lack of second chances. Growth and Skill Development: Disappointingly, growth opportunities were limited, and my skills weren't valued as I had hoped. It felt like personal development took a back seat. Company Culture: The overall atmosphere lacked the support and appreciation that employees deserve. ServiceTitan may suit those unconcerned with personal growth or feeling valued. However, for those seeking a supportive and nurturing work environment, it may not be the ideal fit.

4.0

Apr 12, 2024

Great place to work

Implementation manager

Recommend

CEO approval

Business Outlook

Pros

- Health Benefits + many others - EOY Bonus - Unlimited PTO - flexible if you get your work done - Free Lunch if traveling in Office - Great Co-Workers who help in any way possible

Cons

- Self development has been lacking for the last two years, but new change in management sounds like it will change that now that an OG is managing my department - Hard to pivot to new departments since company has become more corporate

Viewing 274 - 276 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Lead Salesforce Developer

ProProduct Sales Development Representative