Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "Pay is good." ((in 54 reviews)); "The culture is great and diverse." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 16 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "Annual layoffs" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Apr 9, 2024

A Job, Not A Career

Smb implementation manager

Recommend

CEO approval

Business Outlook

Pros

- Remote role allowed for freedom to build your own schedule - Constant interaction with customers of different backgrounds, providing great experience in adapting communication to different personalities

Cons

- Disconnect between departments and teams, creating an environment where employees don't feel accountability - Resources were abundant but chaotic, making the search for simple answers exhausting - Management lacked understanding of processes, which led to unrealistic expectations and employees with overcrowded customer pipelines

4.0

Apr 8, 2024

Not bad, but not for me

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent flexibility, and smart individual contributors

Cons

Middle management was either good ICs but inexperienced as managers, or manager experienced but too out of touch with team's needs.

2.0

Apr 7, 2024

Great company trajectory - managers need training

Senior business analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits Company trajectory General onboarding is very thorough Competitive salary

Cons

Poor management - managers do not know how to coach and lead; providing clear documentation Vague job descriptions - from recruitment to first day on the job is a vast difference of what the role actually is Company first mindset - company principles indicate that 'you' come last as it pertains to the company and customers

Viewing 277 - 279 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

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