Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "Pay is good." ((in 54 reviews)); "The culture is great and diverse." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 33 reviews)); "NO work life balance" ((in 24 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 16 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "Annual layoffs" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

1.0

Mar 14, 2024

Extremely Unorganized

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are good

Cons

This is the most unorganized sales process I have ever seen and it is beyond tedious and time consuming. SDR's are encouraged to call leads so many times that do not qualify to the point of harassment. Just saying the company name on a call gets me hung up on. Everyone in management makes it so difficult to get an answer on a basic thing. I have had tenured SDR's tell me they work overtime with no pay to make sure they hit target because they are quick to fire.

1.0

Mar 11, 2024

No Direction

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits and a fully remote company

Cons

Lack of diversity Many competing priorities and a lack of resources to support everything the company wants NO work life balance

3.0

Mar 8, 2024

Good place to be

Account executive

Recommend

CEO approval

Business Outlook

Pros

Benefits + earnings. Working with customers who are easy to vibe with.

Cons

No culture due to lack of leadership.

Viewing 283 - 285 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Lead Salesforce Developer

Customer Success Manager

Customer Success Manager

Staff Application Security Engineer