Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Jul 21, 2022

Okay

Account manager

Recommend

CEO approval

Business Outlook

Pros

Market appropriate Pay and bonuses

Cons

No training nor guidance on anything. No structure

2.0

Dec 15, 2021

Run as fast as you can

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

*Unlimited PTO (with a catch) *Great coworkers *Good benefits

Cons

*BURN OUT BURN OUT BURN OUT *Unlimited PTO is a disguise as you'll still be expected to take care of customers while on vacation *Wearing 10 different hats (tech support, billing, contract renewal's, churn/retention, product specialist) *Underpaid for amount of working *VERY clingy customers who need hand holding 24/7 *VERY rude customers who think they're god and entitled *Leadership are mainly industry hires who at best ran a plumbing/hvac business therefore they don't have the proper experience

3.0

Jan 19, 2021

Could be a lot better!

Support

Recommend

CEO approval

Business Outlook

Pros

All the perks! Unlimited Vacation Food

Cons

- CEO does not connect with the ATLANTA office at all! - If you’re a black person working here, you will not be heard. They may give you a “Manager” title but what does that really mean if you’re not going to be heard 🤷🏾‍♂️

Viewing 286 - 288 of 837 Reviews

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