ServiceTitan reviews

I have worked at ST over two years. It is filled with very high performers. Some the smartest developers and solutions engineers I have worked with in ten years of software. I've seen other reviews on glassdoor that reflect bad experiences a few individuals have had. That's fair, its a 700 person company- so there are bound to be some tough experiences. Having said that, I feel its necessary to say that some of these reviews are petty. I have worked in sales for some time and ServiceTitan is a pretty good place to sell. As sales teams grow? There is always changes in roles, territories, etc. But they are kind of 'champagne problems' when everyone of my peers is paid enough money to make all their bills, and have a fair amount left over. For all the competitiveness, I feel like we have probably only lost about 4/5 'closers' in the last full year (quitting or fired). And there is about 25 of them. There are five women- but they are highly tenured, highly successful, very well-paid women- who are all absolutely impressive and crush their numbers. They have the same leads, opportunities, territory sizes, equitable career paths in every way. There are also women in the Leadership structure of Sales Development (including 2 of the 4 managers), Solutions Engineering, Senior Leadership of Revenue Ops, Implementation, Business Development and Growth, etc, etc, etc.. In fact, I asked about our ratio just the other day and over the whole company we are between 40-45% women in any given quarter. And have been since year one. If people have worked in tech for any amount of time, they know that is not common. It especially hurts because the recruiters worked hard to find them, and each of them is a true high performer/impact player (i.e. no there to fulfill an expectation). I also happen to know that the company had its best month ever in July, and is absolutely on track for all its goals (I probably shouldn't be more specific than that, but I read that other review and it hurt. We are working ourselves overtime to crush). I know that no job is perfect, but we have a lot of people that really love to work together, a lot opportunity exists because the company is in hyper-growth, and a lot of professionals from some of the biggest names in business at the C- and Senior Leader Level (Sony, Redbull, Adobe, Netflix, Tesla, Salesforce, Google, Amazon... with degrees from Oxford, Harvard, USC, Berkely, Stanford, etc). To any previous critic? It is really, really hard to argue that any of these people got where they are on anything but merit. I have never wanted to write a review in the whole time I've worked here, but I like working at ServiceTitan, and a lot of us do. Its work though, so no matter what- some folks wont have a great experience. And there are days that I've had here that were tough, frustrating, and sometimes overwhelming. But that's balanced by people that truly know what they are doing, a culture of inclusiveness (we have lactation rooms, an LGBTQ charter, an extraordinary diverse group of employees, and an all gender bathroom...so the critic on our inclusion is just unfair) and a lot of incredible benefits. We have your pick of twenty entries catered in every day, unlimited flex PTO, a kitchen that is so well stocked with snacks, fruit, and drinks it will make you dizzy. There is fresh cold-brewed coffee for Pete's sake. Not to mention the dog-friendly policy (always great pups walking around), the dozens of bean bag chairs and games on every floor. Sheesh, I think there is new 'quiet' room for meditation on one of the floors. They just announce a 401k match starting next year. Oops, forgot about the Friday happy hours with great themed snacks and cocktails. And the multiple charity drives we always deliver big on. And there is yoga, I think, on one of days (?). I don't know, I don't do yoga. But I do like the seminars our Learning & Development team does on different ways to communicate, trouble-shoot relationships, bias, and even burn-out. They were even called up to the majors and asked to make videos for LinkedIn. I am not sure if I'm missing anything. Ping-Pong. Lots of Ping-Pong. Too much Ping-Pong. I guess when you've not been in the workforce very long, these things may be taken for granted. But if you have worked a few other places you will immediately recognize ServiceTitan as a company that over invest in its employees as the first priority. Who then over deliver for the clients as a result. Our recruiting team works too hard for a few bad reviews to keep us from the best talent. So if you're the best of the best? Gives us a call, there are still seats on this rocket ship.