Does SupportYourApp pay their employees well?

According to anonymously submitted Glassdoor reviews, SupportYourApp employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at SupportYourApp. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at SupportYourApp?

89% of SupportYourApp employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SupportYourApp 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at SupportYourApp?

Customer Service Representative (518) , Customer Support Representative (59) , Customer Support Consultant (21) , Support Consultant (20) , Customer Support (19) , Customer Service (18) , Customer Support Agent (17) , Customer Support Specialist (16) , Service Delivery Manager (16) , Consultant (13) , Manager (11) , Customer Service Agent (10) , Technical Support Engineer (10) , Team Lead (8) , Customer Service Representative (CSR) (7)

What are the pros of working at SupportYourApp according to real employee reviews?

"Good people in the company." ((in 106 reviews)); "Excellent and friendly team." ((in 71 reviews)); "Great management and processes" ((in 49 reviews)); "Everyone here is friendly and supportive." ((in 29 reviews)); "There is always someone to talk to in the office and the manager is always in touch." ((in 26 reviews))

What are the cons of working at SupportYourApp according to real employee reviews?

"No benefits like health insurance and really sad amount of vacation/personal days off" ((in 10 reviews)); "No insurance" ((in 4 reviews)); "no health insurance" ((in 4 reviews)); "The team leaders are terrible—lacking even basic knowledge of organizational behavior—and there is clear racism within the workplace." ((in 3 reviews)); "Atrocious leadership, especially CCO." ((in 3 reviews))

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SupportYourApp

SupportYourApp reviews

4.5

89% would recommend to a friend

(871 total reviews)

Daria Leshchenko

92% approve of CEO

90% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Culture & values

4.6

Work/Life balance

4.5

Senior management

4.5

Compensation and benefits

4.5

Career opportunities

SupportYourApp has an employee rating of 4.5 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SupportYourApp employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

871 reviews

1.0

Dec 19, 2021

You'd never trust them

Web developer

Recommend

CEO approval

Business Outlook

Pros

- Great, kind onboarding team

Cons

- You sign 100 contracts before starting working - they canceled my contract because the client someday couldn't afford the payment of his project - they cut 50% of my compensation with no single reason PS: happened for all members of my team who were working on the same project

1.0

Dec 2, 2024

Customer Support Rep

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

I do not have anything good to say avout this company.

Cons

My experience with this organization was disappointing. Employees are not provided with formal contracts, and the company only offers five unpaid sick leave days. Salary structures lack transparency and vary between employees, with no compensation provided for night shifts. Despite working three consecutive weeks of night shifts, I did not receive any acknowledgment or gratitude. Additionally, the company deducts money from salaries for minor oversights, such as forgetting to lock your computer, but offers no additional incentives or rewards for going above and beyond in your role.

5.0

Aug 1, 2023

First month of work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I had several interviews and the managers were friendly. Onboarding was 2 days and then I started the training on the project. There is a lot of information but under the careful guidance of the trainer it is easy to learn. At the moment I am already doing full-fledged tickets. The team is friendly, the management is loyal.

Cons

So far I like everything and I am pleasantly surprised, but this is just the beginning.

Viewing 127 - 129 of 871 Reviews

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Jobs at SupportYourApp

(Fluent German & English) Customer Support Consultant (remote)

Wien

View job