SupportYourApp reviews

Hi Andrii, We thank you for the review, although it feels quite unfair after the company invested time and resources trying to retain you, listening, being open, and making sure you had all the best conditions to succeed in your work. Still let's address each of the points: 1. In fact it's a normal practice when a company trusts you so much that they ask you to share a review about it. And it's ironic that after all you actually left a review. 2. This was your desire to leave, and the responsible team saw you off to make sure that the access removal procedure is handled properly. We're sorry to hear that seeing off was seen as hostile in some way. 3. The product has legacy parts as any mature business, and has a lot of new functionality, as well as parts that are constantly re-written to use more contemporary solutions. You actually had a chance to be a part of the exciting change. It's ok if you chose not to be a part of it. 4. Customer support has its own responsibilities, one of which is being on their shift on time to ensure the timely service for the customers who expect prompt response during specific time frames. Conveniently, you haven't mentioned the bonuses that customer support teams get for great KPIs and service metrics. All in all, we'd like to say thank you, as we make conclusions from any review, even if it's anonymous and way overdue.