Swarovski reviews

3.4

55% would recommend to a friend

(1,937 total reviews)
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Alexis Nasard

67% approve of CEO

49% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,937 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Oct 3, 2013
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits were very good. The products are gorgeous!

Cons

I was actually paid well for my position and at first was very enthusiastic about Swarovski. After doing very well for several years and making g large increases in sales, the company continued to set extremely high and impossible goals to reach. Even when it was obvious the goals were way too high and the store was making last years numbers, they continued to set these pie in the sky goals and putting so much pressure on you and at the same time, never listening or asking you what inventory the store needed. There was no control or input over inventory at the store level. Now they are replacing experienced managers with younger ones, so that they can pay less money. In the end their business will suffer!

2.0
Sep 10, 2021

Completely unrealistic expectations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits and customers are great. The heritage and overall history of the company is amazing—but starting to lose its roots.

Cons

Total brand revamp with only 20 or so stores in the country with the full assortment of new items. We are expected to do 20% of our sales from the new product when most stores have a handful of the items allotted to our inventory. We don’t even have most of the items featured in our marketing. Also, we are expected to comp 2019’s numbers—we are still in a pandemic! Our bonuses and reviews are based on 2019, but our traffic is down anywhere between 15-60% depending on the mall. In order to make aggressive goals, we are resorted to buying items online with our own money, returning it in store, just so we have the product we need for our customers. How else are we supposed to do it? We are unable to do product requests, so it’s the only solution we have. We give the same feedback week after week with no solutions. The new revamp birthed an unnecessary amount of micromanagement with little to no information or support on how to achieve the goals we are given. When we voice our concerns we are told not to be negative and to accept change. How are we to accept all of this when we don’t understand the changes? And we are not supported? And we don’t have the product to sell? All goals given should be achievable—we should be given the tools we need in order to succeed! We are noticing higher turnover all over the country, our vetted leaders are leaving, we are not being heard, rather, ignored.

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Swarovski Response
4y
Thank you for bringing this to our attention. We’re sorry you had a bad experience. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. As for your concerns, we want to ensure you your review will be shared with upper management, as this kind of feedback is crucial to the improvement of the company. If you have any further concerns, please feel free to reach out to a member of our HR team, as we truly value constructive feedback from current and former employees as well as from our customers. Once again, thank you for your feedback and wish you much success in your career with Swarovski.
1.0
Jan 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Please see the con section.

Cons

The dress code needs to be addressed. There are visuals that objectify women’s bodies and shame women of certain sizes telling women if you’re of a certain size you should wear certain clothes: i.e. cover up more. Where as if you’re “petite” you can wear mini skirts or shorts with tights. Dress code has been around for a while and it’s only a matter of time before the company is shamed for their attitude towards women’s bodies.

Viewing 67 - 69 of 1,937 Reviews

Glassdoor has 2,669 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.