Swarovski reviews

3.4

56% would recommend to a friend

(1,943 total reviews)
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Alexis Nasard

68% approve of CEO

48% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,943 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Oct 7, 2019

Marketing manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall stable working environment

Cons

Too many layers, things move very slowly

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued and we hope that you feel valued. However, we understand your frustration with “Too many layers, things move very slowly”. please note we are addressing these concerns and streamlining and standardizing many of our process globally to improve. If you would like to further address your concerns I want to make sure you are aware of our open-door policy. Here at Swarovski we value our employees feedback and encourage our employees to reach out to a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave a review and wish you much success in your future with Swarovski.
5.0
Sep 26, 2019

Great company

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. can work remotely

Cons

over abundance of work, not enough employees

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued, and we would like to thank you for your 10 plus years of service We are also thrilled to hear that you as a corporate employee have been able to take advantage of a flexible schedule, as we value work life balance and strive to provide our cooperate employees when possible the ability to work remotely, this is one of the many benefits we provide. As for your Cons: “over abundance of work, not enough employees", if you would like to provide additional feedback, we would love to hear from you. Swarovski has an open-door policy, we value our employees feedback and encourage our employees to reach out their manager, a member of upper management or HR at any time to make sure their concerns and ideas for the betterment of the company are addressed and handled strategically and effectively in a timely matter, as only with constructive feedback from our current and former employees, can we improve and remain relevant in today’s everchanging world. Once again, we want to thank you for taking the time to leave and wish you much success in your future with Swarovski.
1.0
Sep 25, 2019

Avoid Avoid Avoid

Recommend
CEO approval
Business Outlook

Pros

Staff discount. Bonus structure. Air conditioning.

Cons

Poor upper management structure. Matey matey culture. Incompetent.

avatar
Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Our hope is to make each individual employee, from our stores to our corporate offices, feel that they are valued. We are of course thrilled to read your Pros: “Staff discount” and “Bonus structure”. Our employee discount is one of our most revered benefits and we love when our amazing retail employees can wear our amazing products. We are also proud of the new Global Retail Incentive program, we put in place almost a year ago, that incorporates all of our retail employees, including not only our Store Managers, but our Assistant Store Managers and our Sales Consultants, thus rewarding the entire team when the store achieves their goals. The new GRIP at Swarovski which was rolled out about after much research, was meant to enhance our compensation and to foster an environment where teamwork can flourish. We believe that in an environment where everyone together works as a team to achieve our goals our customers will receive better service and our associates will have a more positive work environment. As for your Cons: “Poor upper management structure. Matey matey culture. Incompetent.”, we are sorry that you had a negative experience and as we are not sure what location you worked at, it is not easy to address these concerns. At Swarovski we strive to create a positive work environment in each of our stores and corporate offices, to achieve this we have and open-door policy and a hotline to allow employees to share their concerns and ensure we address our employees concerns once reported in a timely matter. Should you wish to provide more details about your experience, please feel free to reach out to customer service so we can further address your concerns. Once again, we want to thank you for taking the time to leave a review at Swarovski, we value feedback both positive and negative and your feedback on culture will be shared with upper management as feedback is crucial to the betterment of the company. We wish you much success in your future endeavors.
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Glassdoor has 2,677 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.