Swarovski reviews

Weak communication between leadership & team, a lot of re-structuring

The company was good when I first joined (2014). The management had a good structure and things ran smoothly. However, due to management changes starting from the HQ to in-store, it really changed the working environment. There had always been a big focus on KPIs, however, the company grew to only care about money and not the customers nor staff. New managers were being dodgy, providing discounts where it was not valid just to make sales, and when inappropriate behaviour was reported to HR, no action was taken. Chinese customers (resellers) are the only thing some of these managers care about now. Local customers are not acknowledged. The HR team is another problem. I strongly believe the HR team did not have the proper ability to manage HR problems that occurred within the company. Many issues were smoothed over as if it's never happened. If there was one word I could describe the company, it would be "DODGY". There are only very few people left within the company that are good because Swarovski lacks the ability to hold on to its valuable assets. The quality of products have not improved for years and it was almost embarrassing to witness how some of the items were. zero career opportunities