T-Mobile reviews

Managers promote or keep friends, pay is ok. Layoffs of older workers to hire younger workers for less money or contractors. Parking is horrible.

Call volume is extremely high. Back-to-back calls all day. As soon as a customer hangs up, you receive another call without time in between. You are required to make offers on all calls with no exception, even if you are dealing with an irate customer. Sales goals are difficult to reach and that is the primary focus of a customer care rep. Extremely high demand from supervisors and management to sell sell sell which makes the job more stressful than it needs to be (on top of stressful customers). Seemed like if you were pals with management, you were promoted regardless of skills or previous experience. There are too many subjective metrics to keep track of and meet, like if a customer calls back with-in 48 hours it counts against you. Customers also grade you and can submit a bad score just because you didn't give them the credit they were demanding which can also count against you.