T-Mobile reviews

3.6

62% would recommend to a friend

(23,182 total reviews)
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Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,182 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

- External Brand is very cool - Some great employees that are still employed - Fantastic benefits -Great PTO, especially for long term employees - Equity granted every year - 11 company holidays with 2 floating holidays - A 401K Match - Pet Insurance offered - Internal recognition rewards that translate to dollars

Cons

- Company has been downsizing since merger with Sprint - lots of "B" player employees in charge of large organizations due to the companies desire to go fully back to office -Many managers and Directors who do not live the company values and do not impact their direct employees in a positive way. They do not do syncs with their teams, provide coaching, a safe space for feedback, etc. - company creates new organizations then lays employees off as soon as 3 months after creation as a form of reducing headcount -multiple lay offs in the past 3 years -poor culture rooted in not living the company values -Annual raises are very basic such as 2-3% - The way the company does promotional raises has changed and is now roughly 5-10% - No Remote work - return to office culture in either Texas, Kansas City or Washington.

1.0
Jul 25, 2018
Recommend
CEO approval
Business Outlook

Pros

- Solid team. Co-workers were all intelligent and talented people. - Compensation and benefits are great, especially for families. - Lyft credits, Orca Pass, transportation reimbursement. - Free coffee and tea.

Cons

The culture overall was abysmal. The particular org I worked under was attempting to build a tech product without any knowledge of how to properly build one. Even worse, management and executive leadership was not receptive to any sort of change in their behavior or expectations. From the get-go, the management made the decision to outsource a lot of their business needs to companies outside of the US. I personally have no qualms with hiring a third party to complete certain projects, but this org had developed a co-dependent relationship with an outsourcing company, which made any movement away from them impossible. This created poor quality work from a company that knew they had leverage. The lack of understanding of technical needs, especially within the front end development realm, was exacerbating. The leadership constantly barraged the development team with abusive undertones and basically told everyone how bad they were doing on a weekly basis. Requirements were constantly changing and contractors who were brought on to help the project were being taken advantage of daily. In addition, product/project managers had to give daily updates at 8am and 4pm everyday, including the weekend, to an executive team that felt that micromanaging would improve the pace of the project. It did not. The project I worked on had been in development for 2+ years already. In all fairness, there were managers that were brought on to help mitigate the delays. However, there were very poor hiring choices. The dev manager I worked for initially, was a complete narcissist who would offset any work he was responsible for on to his dev team. He would constantly pay lip service to inclusion and diversity, while alienating his most talented engineers of color because of petty disillusion and jealousy. He left the company after 8 months with multiple HR complaints. He was essentially paid to job search the last 2 months of his time in the org. The sheer disorganization and abusive culture made me leave a talented team of engineers. The leadership has squandered an opportunity that any other tech company in Seattle would kill for.

4.0
Jan 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, work-life balance if you're on the right team, and a hilarious CEO. You can work from home a lot, dress casually, and enjoy a relaxed work environment. There are lots of technical problems to solve and people will seriously appreciate you for doing it. Lot of employees have children and managers are accommodating if you need to care for them. Much better than Amazon in that respect.

Cons

Ask for more money. The salaries you see here are lower than what people are actually paid. Some of the reviews are fake, too. This company is not a tech company and they do not favor people with technical skills. You will be underpaid and your only opportunity to make more money will be to leave to another company, which sucks, because this is a pretty fun place to work if you find the right fit. Promotions are difficult to come by and promotion salaries are not negotiable. You will be underpaid if you move up at this company. It's extremely difficult to get a raise no matter how good you are. There are no "spot bonuses" paid to employees. That is an HR scam to get you in the door, just like some of these Glassdoor reviews! Training is difficult to come by. The budget is abysmal, something like $300 per employee per year. You can't even attend a day conference for that price. The tuition reimbursement is impossible to use if you are not pursuing a degree directly related to your job function. No certificate programs are reimbursed, either. T-Mobile is actively and knowingly violating net neutrality laws. Google Braxton Carter's comments on net neutrality. He's the CFO. T-Mobile's latest rate plan is not good for consumers. It's really disappointing given all of the amazing things we have accomplished under Legere's leadership.

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T-Mobile Response
9y
Thank you for your feedback. We take these reviews seriously and work closely with Glassdoor to find and flag fake reviews. If you find a review that doesn’t quite seem right, please notify our team directly at T-MobileCareersSocialTeam@T-Mobile.com so we can research it further. T-Mobile has changed quite a bit since John Legere’s been at the helm and our digital transformation continues to evolve. We will continue to look for team members who are innovative, comfortable challenging the status quo and are quick to adapt with our Un-carrier moves. Our team will share your concerns about promotions, pay, and training but the best thing you can do is have a direct conversation with your leader. We agree that the best companies are the ones that are transparent with their teams and all of us own that responsibility. -- Your T-Mobile Careers Team
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