Is TP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,329 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at TP .

Does TP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,329 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP Customer Service Representative reviews

4.1

83% would recommend to a friend

(12,329 total reviews)

Jorge Amar

93% approve of CEO

78% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (12,329 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,329 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

12K reviews

5.0

Jun 4, 2026

Great benefits, but schedules can be challenging

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are a lot of benefits!

Cons

The schedules are shifting and we have to work on holidays.

TP Response

3w

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

1.0

Jun 4, 2026

Work from home, but toxic environment and low pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home I guess

Cons

Working here for almost a year was disrespectful to myself and I have lots of healing to do.. the mental health that this low income job brings should be studied! Please do not work here if you don’t have a healthy work life balance or else you will feel like you’re losing it. Do not listen to anyone who says to stay because the economy is bad and won’t find another job.. we were not put on this earth to suffer like this especially with nothing you can show for it. Yes it’s really that serious!!

TP Response

2w

Thank you for bringing this to our attention. We value your feedback and would like to discuss your concerns further. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.

5.0

Jun 4, 2026

Professional Development

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The role helps improve communication and problem-solving skills through practical experience.

Cons

Rotational shifts affect personal routines occasionally.

Viewing 55 - 57 of 12,329 Reviews

Jobs at TP

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Pre-Licensed Customer Service Representative - Remote

Customer Service Representative - Onsite

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Call Center Supervisor

Healthcare Customer Service Representative - Remote

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TP

TP Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great benefits, but schedules can be challenging

Work from home, but toxic environment and low pay

Professional Development

Jobs at TP

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