Is TP a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TP have rated their employer with 4.3 out of 5 stars in 927 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TP .

Does TP pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 927 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TP.

How happy are Customer Service Associate professionals working at TP?

83% of Customer Service Associate employees at TP would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Customer Service Associate professionals have also rated TP with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13856) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2587) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1407) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (707) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2027 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1817 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1803 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1472 reviews)); "Good environment is good." ((in 1262 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3780 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2469 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1503 reviews)); "Bad managment and supervisor." ((in 508 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews))

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TP

TP Customer Service Associate reviews

4.3

83% would recommend to a friend

(927 total reviews)

Jorge Amar

100% approve of CEO

83% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.4

Career opportunities

4.3

Culture & values

4.2

Senior management

4.1

Work/Life balance

4.1

Compensation and benefits

Associate Customer Service employees have rated TP with 4.3 out of 5 stars, based on 927 company reviews on Glassdoor. This indicates that most Associate Customer Service professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Associate Customer Service professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

927 reviews

5.0

Jul 2, 2025

Excellent Company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Free vaccination drives were held at various Teleperformance sites, and off-site vaccination costs were reimbursed. These efforts were well appreciated.

Cons

Nothing like that about company.

TP Response

11mo

Thank you for your review and letting us know how we are doing. Best regards!

5.0

Jul 2, 2025

Very good place to work.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Colleagues here feel like a big family. Respect for one another is a core value at Teleperformance.

Cons

I can't think of any Cons.

TP Response

11mo

We are very appreciative of the time you have taken to rate your experience at TP. We really value your input, and we are happy to see that you are satisfied.

5.0

Jun 26, 2025

Teleperformance offers decent global BPO services, but employee experiences vary widely by location and management.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Global, diverse, flexible, supportive, innovative.

Cons

Stressful, underpaid, repetitive, micromanaged, inconsistent.

TP Response

12mo

Hi There , Thank you for your review. It's valuable for us to understand both what we're doing well, such as providing Global, diverse, flexible, supportive, innovative. We also acknowledge the concerns you raised. We value your feedback and are committed to improving the employee experience. Wishing you continued success in your career!

Viewing 73 - 75 of 927 Reviews

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TP Customer Service Associate reviews

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Reviews by job title

Excellent Company

Very good place to work.

Teleperformance offers decent global BPO services, but employee experiences vary widely by location and management.

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