TP Customer Service Associate reviews

4.2

80% would recommend to a friend

(921 total reviews)

Jorge Amar

100% approve of CEO

80% positive business outlook

Associate Customer Service employees have rated TP with 4.2 out of 5 stars, based on 921 company reviews on Glassdoor. This indicates that most Associate Customer Service professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Associate Customer Service professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

921 reviews
5.0
May 9, 2020
Recommend
CEO approval
Business Outlook

Pros

I have been working with Teleprformance since more than one and half years and it has been a great experience here

Cons

Nothing like that till now

avatar
TP Response
3y
We know that being a customer service associate is hard work, and we would like to thank you for giving it your best. Please rest assured that we are always working to provide our employees rewarding work experiences. All the best!
1.0
Apr 1, 2020
Recommend
CEO approval
Business Outlook

Pros

There was no best reason to share till now.

Cons

Proper Salary was not processed timely. HR didn't know provident fund amount was 12% of basic. They told it was calculated upon gross salary. After hiring the employee for one process they forcefully move the employee to the other process with more working hour and less incentive. Any time they call you and change your shift time which already I was faced. They are giving more salary to a fresher then an experienced person. You are eligible to take leaves after 3months of joining but after 3months they are going to change your process and told that right now you are in training so you are not eligible for incentive and leaves as well.

avatar
TP Response
3y
We are truly sorry for the negative experience you have had and we take your concerns very seriously. We recognize the importance of creating an inclusive workplace for all employees and are committed to doing so. We have implemented a number of measures to ensure that everyone feels comfortable and respected in our workplace. If you have any further questions or suggestions, please do not hesitate to reach out. Thank you for bringing this to our attention.
2.0
Feb 11, 2020

Nice one

Recommend
CEO approval
Business Outlook

Pros

That will be new company and get lot of experience on it

Cons

Company was very far and doesn't allow leave

avatar
TP Response
3y
We understand your frustration and we apologize for the inconvenience you have experienced. We take our employee's feedback seriously and we are continuously working to improve our policies. We strive to provide a positive employee experience, and we are disappointed to hear that you were not given leave in an emergency situation. Please rest assured that we are actively looking into this issue and will work hard to ensure all of our employees receive the best possible service. . You can get in touch with us via our http://bit.ly/TPHR-newform . Thankyou
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Glassdoor has 100,116 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.