Item: TP
Rating: 4
Author: Current employee - Call Center Agent

Question 1

Is TP a good company to work for as a Call Agent?

Accepted Answer

Call Agent professionals working at TP have rated their employer with 4.5 out of 5 stars in 1,149 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Agent interview questions at TP.

Question 2

Does TP pay Call Agent employees well?

Accepted Answer

Call Agent professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,149 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Agent salaries at TP.

Question 3

How happy are Call Agent professionals working at TP?

Accepted Answer

92% of Call Agent employees at TP would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Call Agent professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at TP?

Accepted Answer

Customer Service Representative (13866), Customer Service Representative (CSR) (5145), Customer Service Agent (2588), Analyst (1525), Customer Service (1478), Expert em Interação (1409), Content Moderator (1243), Supervisor (1108), Call Center Agent (1070), Customer Service Associate (935), Agent (895), Team Leader (813), Executive (778), Operations Customer Expert 1 (709), Agente De Atendimento (632)

Question 5

What are the pros of working at TP according to real employee reviews?

Accepted Answer

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

Question 6

What are the cons of working at TP according to real employee reviews?

Accepted Answer

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

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Good pay but unstable and toxic environment

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