Is TP a good company to work for as a Call Centre Representative?

Call Centre Representative professionals working at TP have rated their employer with 4.5 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Centre Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Centre Representative interview questions at TP .

Does TP pay Call Centre Representative employees well?

Call Centre Representative professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 49 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Centre Representative salaries at TP.

How happy are Call Centre Representative professionals working at TP?

98% of Call Centre Representative employees at TP would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Call Centre Representative professionals have also rated TP with a 4.3 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

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TP Call Centre Representative reviews

4.5

98% would recommend to a friend

(49 total reviews)

Jorge Amar

Not enough data to show CEO approval

95% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.4

Compensation and benefits

4.3

Work/Life balance

Call Centre Representative employees have rated TP with 4.5 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Call Centre Representative professionals have an excellent working experience there. TP is rated 21% above average by Call Centre Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

49 reviews

5.0

Oct 19, 2024

My TP

Call centre representative

Recommend

CEO approval

Business Outlook

Pros

A friendly workers and also the work place is very good with a high salary.☺️

Cons

Nothing more to say. Its just that i love working here in this company.

TP Response

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

3.0

May 31, 2024

Ok but not great

Call centre agent

Recommend

CEO approval

Business Outlook

Pros

Once you have a job with them they will try to make sure you stay employed so if a campaign comes to an end they move you to a new one. They also give you your own PC so you don't have to pay for it. It is their property so you don't keep it.

Cons

You need to log on to the system 10 to 15 mins before your shift to make sure the oc is working etc this you are not paid for. They say they have mental health advisor but if you say you need to.talk to someone they maybe phone you once then they say once a week I'll allow time off the phone for you to talk to me. You never hear from them again. Then you never hear from them again. Your expected if you finish at 5pm for example and you get a phone call at 4:59pm you have to take that phone call and help.the person this also goes for break and lunch you might get a customer who wants you to fix it and not to be transferred to a new agent so you might miss your break. You still habe your break just later on.

TP Response

Thank you for taking the time to review Teleperformance, we appreciate your feedback.

2.0

Jan 29, 2024

Tele performance review

Call centre agent

Recommend

CEO approval

Business Outlook

Pros

Equipment delivered to your home

Cons

Contract work only not permanent

Viewing 10 - 12 of 49 Reviews

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TP Call Centre Representative reviews

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Ok but not great

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