Is TP a good company to work for as a Call Service Agent?

Call Service Agent professionals working at TP have rated their employer with 4.5 out of 5 stars in 860 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Service Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Service Agent interview questions at TP .

Does TP pay Call Service Agent employees well?

Call Service Agent professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 860 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Service Agent salaries at TP.

How happy are Call Service Agent professionals working at TP?

92% of Call Service Agent employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Call Service Agent professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Call Service Agent reviews

4.5

92% would recommend to a friend

(860 total reviews)

Jorge Amar

90% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Culture & values

4.5

Career opportunities

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

Call Service Agent employees have rated TP with 4.5 out of 5 stars, based on 860 company reviews on Glassdoor. This indicates that most Call Service Agent professionals have an excellent working experience there. TP is rated 21% above average by Call Service Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

860 reviews

5.0

Jan 6, 2026

Good

Call center agent

Recommend

CEO approval

Business Outlook

Pros

You have opportunities to grow

Cons

There are not enough computers to all the agents.

TP Response

3mo

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 5 companies to work for in Latin America by Great Place To Work. 😎🔝 Greetings! #MadeForMore

5.0

Jan 6, 2026

Good

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Friendly and supportive work environment • Opportunity to improve English communication skills • Flexible schedules for students • Good teamwork and helpful coworkers • Training provided for new employees

Cons

No company computer is provided • Long working hours can be exhausting • High call volume during busy shifts • Work can be stressful at times • Limited breaks during peak hours

TP Response

3mo

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 5 companies to work for in Latin America by Great Place To Work. 😎🔝 Greetings! #MadeForMore

1.0

Dec 30, 2025

I don't recommend them if you have principles and a good education.

Call center agent

Recommend

CEO approval

Business Outlook

Pros

fast and effective at finding people

Cons

They are a third party company, this time for AT&T, but they are disorganized in their hiring processes, unfair in their personnel selections, and leave much to be desired

TP Response

3mo

👋🏻 Hi, we are very sorry for your experience. We strive to get better every day so that we can be there for you when you need us. 🫂 You can contact us at hrhelpdeskmar@teleperformance.com 📩 We are at your disposal to help you solve your requests.

Viewing 28 - 30 of 860 Reviews

Jobs at TP

Healthcare Sales - Remote

Vereinigte Staaten von Amerika

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Healthcare Customer Service Representative - Remote

Healthcare Customer Service Representative - Onsite

Customer Service Representative - On Site

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TP

TP Call Service Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

Good

I don't recommend them if you have principles and a good education.

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