Is TP a good company to work for as a Call Service Agent?

Call Service Agent professionals working at TP have rated their employer with 4.5 out of 5 stars in 860 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Call Service Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Call Service Agent interview questions at TP .

Does TP pay Call Service Agent employees well?

Call Service Agent professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 860 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Call Service Agent salaries at TP.

How happy are Call Service Agent professionals working at TP?

92% of Call Service Agent employees at TP would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Call Service Agent professionals have also rated TP with a 4.4 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.5 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1985 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1773 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1492 reviews)); "Good environment is good." ((in 1291 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3820 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2495 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 361 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Call Service Agent reviews

4.5

92% would recommend to a friend

(860 total reviews)

Jorge Amar

90% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (860 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Call Service Agent employees have rated TP with 4.5 out of 5 stars, based on 860 company reviews on Glassdoor. This indicates that most Call Service Agent professionals have an excellent working experience there. TP is rated 21% above average by Call Service Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

860 reviews

4.0

Nov 11, 2025

So far so good

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Good work environment and growth opportunities

Cons

Short break lunch times schedule changes

TP Response

7mo

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 5 companies to work for in Latin America by Great Place To Work. 😎🔝 Greetings! #EstoEsTP

4.0

Nov 2, 2025

Overall Review of Teleperformance Status

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

1. Good for beginners, job security. 2. Many global career advancement opportunities. 3. Work-from-home options available. 4. Company is globally well-known. 5. Often nice coworkers, supportive trainers.

Cons

1. Training sometimes relies on self-learning. 2. Do not give any further clarifications about schedules, compensations and benefits. 3. Management styles vary between teams.

TP Response

8mo

Hi there. We appreciate you dropping by to provide your feedback.

5.0

Oct 24, 2025

Fast-Paced Environment with Growth Opportunities

Call center agent

Recommend

CEO approval

Business Outlook

Pros

The company offers excellent training programs and opportunities for advancement. The work environment is fast-paced and challenging, which keeps things interesting. There are also great team-building activities.

Cons

High call volume can be stressful at times. Limited opportunities for breaks during peak hours. Management could improve communication regarding policy changes.

Viewing 55 - 57 of 860 Reviews

Jobs at TP

Healthcare Sales - Remote

United States

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Healthcare Customer Service Representative - Remote

Healthcare Customer Service Representative - Onsite

Customer Service Representative - On Site

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TP

TP Call Service Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

So far so good

Overall Review of Teleperformance Status

Fast-Paced Environment with Growth Opportunities

Jobs at TP

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