Is TP a good company to work for as a Chat Support Agent?

Chat Support Agent professionals working at TP have rated their employer with 4.4 out of 5 stars in 139 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Chat Support Agent Jobs at TP now and start preparing for your job interview by browsing frequently asked Chat Support Agent interview questions at TP .

Does TP pay Chat Support Agent employees well?

Chat Support Agent professionals rate their compensation and benefits at TP with 4.1 out of 5 stars based on 139 anonymously submitted employee reviews. This is 4.8% worse than the company average rating for salary and benefits. Find out more about Chat Support Agent salaries at TP.

How happy are Chat Support Agent professionals working at TP?

93% of Chat Support Agent employees at TP would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Chat Support Agent professionals have also rated TP with a 4.1 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.3 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13874) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1985 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1773 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1492 reviews)); "Good environment is good." ((in 1291 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3820 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2495 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 361 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

TP Chat Support Agent reviews

4.4

93% would recommend to a friend

(139 total reviews)

Jorge Amar

100% approve of CEO

88% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (139 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Chat Support Agent employees have rated TP with 4.4 out of 5 stars, based on 139 company reviews on Glassdoor. This indicates that most Chat Support Agent professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Chat Support Agent professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

139 reviews

5.0

Jun 30, 2026

Easy to work with, but many complaints to manage

Chat support

Recommend

CEO approval

Business Outlook

Pros

Good and Easy to work with.

Cons

Multiple complaints to handle with.

TP Response

14h

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

Jun 30, 2026

Less stressful work environment but high-pressure expectations

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

It offers a less stressful non-voice environment,provides the day flexibility to work from home,and allows you to handle multiple costumer queries at once.

Cons

High-pressure multitasking, strict metrics like Average Handle Time (AHT) , and emotional toll from dealing with frustrated costumers.

TP Response

14h

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

4.0

May 29, 2026

Average

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility Paid training Good work environment

Cons

Salary Management Bad bonuses Metric targets

TP Response

1w

👋🏻 Hi, thanks for your comment, we will take it into consideration. ✍🏻 We are improving every day to remain one of the top 5 companies to work for in Latin America by Great Place To Work. 😎🔝 Greetings! #MadeForMore

Viewing 1 - 3 of 139 Reviews

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TP Chat Support Agent reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Easy to work with, but many complaints to manage

Less stressful work environment but high-pressure expectations

Average

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