TP Client Support Executive reviews

4.2

85% would recommend to a friend

(17,162 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Client Support Executive employees have rated TP with 4.2 out of 5 stars, based on 17,162 company reviews on Glassdoor. This indicates that most Client Support Executive professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Support Executive professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

17K reviews
2.0
Jul 10, 2013

Teleperformance

Recommend
CEO approval
Business Outlook

Pros

jeans were allowed....that's the only pro!

Cons

I worked a 12hr shift but I wasn't allowed to get up and stand to stretch my legs.

1.0
Jun 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Good working relationships with colleagues

Cons

Dirty desks computers and carpets. Systems fail on a weekly basis! Client and Teleperformance senior ops can't decide on script to use and how the call should flow. Stupid systems like be the voice allows the agents to say how happy they are etc all this must get lost in cyberspace as you never receive any feedback. Team leaders are about as useful as a solar torch ! But the fault lies with the company not the Tls as they are over laden with work and quality targets plus god forbid one agent does not meet their KPI target they are made to go on a PDP to improve ! The company keeps sending people on training courses not for the good of the employee but because invest NI gives them grants to pay for it ! It is not uncommon for the one agent to have two login numbers so he can work on one campaign as billable admin and take calls on another ! This is a crafty way for Teleperformance to get paid twice for the one person.

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TP Response
4y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!
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