Is TP a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TP have rated their employer with 4.3 out of 5 stars in 928 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TP .

Does TP pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 928 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TP.

How happy are Customer Service Associate professionals working at TP?

83% of Customer Service Associate employees at TP would recommend their employer to a friend. This rating has decreased by 4% in the past 12 months. Customer Service Associate professionals have also rated TP with a 4.1 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4.3 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13877) , Customer Service Representative (CSR) (5148) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2001 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1753 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1512 reviews)); "Good environment is good." ((in 1283 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3794 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2496 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1520 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews)); "Poor communication and understanding skills" ((in 279 reviews))

TP Customer Service Associate reviews

4.3

83% would recommend to a friend

(928 total reviews)

Jorge Amar

100% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (928 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Custom Service Associate employees have rated TP with 4.3 out of 5 stars, based on 928 company reviews on Glassdoor. This indicates that most Custom Service Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Associate professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

928 reviews

5.0

Nov 11, 2024

Best place

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

A regular day at Teleperformance is filled with learning, fun, and some challenges. It's one of the top companies in the industry, especially for newcomers starting their careers. The management is great, and every day is a wonderful experience.

Cons

Opportunity to learn and grow.

TP Response

1y

Thank you for this review, we appreciate your feedback. All the best!

1.0

Nov 9, 2024

Customer care associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nothing. This company has no good things.

Cons

No work life balance. I use to work in tp Mohali to Kolkata, the managers force you to do over time and also force you to not take week offs. No matter how many CSAT you bring they will not pay a single penny to you and can mark you half day even if you logout before 30 secs before time . Like instead of 7:00 pm and your login hours are not 8 hours but 7. 59 mins . They will mark half day.

5.0

Nov 5, 2024

Nice work culture

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Teammates are supportive and the management is transparent.

Cons

Nothing to say about TP.

TP Response

1y

Thank you for your review. All the best and have a nice day!

Viewing 145 - 147 of 928 Reviews

Jobs at TP

Healthcare Customer Service Representative - Remote

Vereinigte Staaten von Amerika

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Customer Engagement Specialist - Work from Home

Vereinigte Staaten von Amerika

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Healthcare Customer Service Representative - Remote

Remote

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Healthcare Sales - Remote

Vereinigte Staaten von Amerika

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Customer Service Representative - Remote

Vereinigte Staaten von Amerika

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TP

TP Customer Service Associate reviews

Company ratings over time

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Reviews by job title

Best place

Customer care associate

Nice work culture

Jobs at TP

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