Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,360 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,360 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1977 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1812 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1808 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1498 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2478 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1524 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 386 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

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TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,360 total reviews)

Jorge Amar

93% approve of CEO

78% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,360 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

4.0

May 28, 2026

Good starting salary but no career growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good starting salary is there

Cons

no career growth is there

5.0

May 26, 2026

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None that I care to elaborate on at this time

Cons

Disorganized, low pay, shoddy training

TP Response

1mo

Thank you for your balanced feedback. We're glad to hear that there are aspects of your experience you appreciate. Please feel free to contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can make your experience even better.

2.0

May 26, 2026

Health insurance and activities but low pay and instability

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Health insurance, activities, soup and bread

Cons

Super low salary, bonuses that often are cut, less and less company parties, instability regarding projects and conditions , difficult to grow and to manage life-work balance

Viewing 76 - 78 of 12,360 Reviews

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TP Custom Service Representative reviews

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Reviews by job title

Good starting salary but no career growth

Great place to work

Health insurance and activities but low pay and instability

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