Is TP a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,363 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Custom Service Representative Jobs at TP now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at TP .

Does TP pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,363 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13874) , Customer Service Representative (CSR) (5147) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (936) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (715) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1985 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1783 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1773 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1492 reviews)); "Good environment is good." ((in 1291 reviews))

What are the cons of working at TP according to real employee reviews?

"I work in local account but so sad because I didn't buy my personal things and the salary is low" ((in 3820 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2495 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1518 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 361 reviews)); "Poor communication and understanding skills" ((in 281 reviews))

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TP Custom Service Representative reviews

4.1

83% would recommend to a friend

(12,363 total reviews)

Jorge Amar

92% approve of CEO

78% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

Custom Service Representative employees have rated TP with 4.1 out of 5 stars, based on 12,363 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

5.0

May 7, 2026

This is for highly recommended one

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Handling claims concern and making sure the customer issue is resolved.

Cons

Making sure to provide customer satisfaction

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

May 7, 2026

Strong teamwork and growth but communication issues exist

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Strong teamwork and communication across departments. Opportunities to learn new skills and grow professionally. Management is approachable and open to feedback. Work culture promotes respect and inclusivity. Projects are challenging and help improve problem-solving abilities.

Cons

Communication between departments can sometimes be unclear or delayed. Workload management may become stressful during busy periods. Career growth opportunities could be more transparent and structured. Some processes are inefficient and take longer than necessary. Employee recognition and appreciation could be improved. Training and onboarding programs may need more consistency. Decision-making can occasionally be slow due to multiple approval levels. Work-life balance can be challenging during peak project timelines.

4.0

May 7, 2026

Friendly environment with strict security, but slow hiring process

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Compensation and their security is very strict which is good,and the environment is friendly.

Cons

Their hiring process is too long.

TP Response

1mo

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 112 - 114 of 12,363 Reviews

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TP Custom Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

This is for highly recommended one

Strong teamwork and growth but communication issues exist

Friendly environment with strict security, but slow hiring process

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